Frequently Asked Questions

Everything you need to know about bringing OutIn comfort to your home.

What is the standard shipping timeframe for furniture orders?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer white-glove delivery and assembly?

Yes, for select large furniture pieces, we offer an optional white-glove service at checkout which includes room-of-choice delivery and full assembly by our professional team.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Are your wood products sustainably sourced?

At OutIn, we are committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a lower environmental impact.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.